Return & Exchange Policy

RETURN & EXCHANGE POLICY

Damaged or Defective Products:

Received a damaged or defective item? We'll replace it immediately at no cost to you.

How to Request Replacement:

1. Email us at thottilstore@gmail.com within 48 hours of delivery

2. Include photos of the damaged product

3. Include your order number

4. We'll arrange free pickup and send a replacement

Conditions for Replacement:

- Product must be damaged during shipping or have manufacturing defects

- Request must be made within 48 hours of delivery

- Photos required for verification

No Returns Policy:

We currently do not accept returns for change of mind. Please review product descriptions carefully before ordering.

Quality Guarantee:

Every toy is inspected before shipping. We stand behind the quality of our products and will replace any item that doesn't meet our standards.

Questions? Contact us at thottilstore@gmail.com

Our commitment: Your satisfaction matters. If there's an issue with your order, we'll make it right.